Adobe hack: 2.9 million customer data at risk

September 30th, 2013 by admin Leave a reply »

As recently discovered by Adobe, it had suffered some sophisticated attacks on its network that lead to theft of 2.9 million customer’s personal information including payment card information and source code for multiple Adobe software products such as ColdFusion, ColdFusion Builder, Adobe Acrobat and some more.

Brad Arkin, chief security officer of Adobe said “Very recently, Adobe’s security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products. We believe these attacks may be related”.

Arkin further added “Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders. At this time, we do not believe the attackers removed decrypted credit or debit card numbers from our systems. We deeply regret that this incident occurred. We’re working diligently internally, as well as with external partners and law enforcement, to address the incident”.

“Over 40 Gigabytes in encrypted archives have been discovered on a hackers’ server that appear to contain source code of such products as Adobe Acrobat Reader, Adobe Acrobat Publisher, and the Adobe ColdFusion line of products. It appears that the breach of Adobe’s data occurred in early August of this year but it is possible that the breach was ongoing earlier,” Hold Security, the security firm said in a post.

Adobe’s Arkin says the company is not aware of zero-day exploits or other specific threats to its customers due to the source code theft. “However, as always, we recommend customers run only supported versions of the software, apply all available security updates, and follow the advice in the Acrobat Enterprise Toolkit and the ColdFusion Lockdown Guide. These steps are intended to help mitigate attacks targeting older, unpatched, or improperly configured deployments of Adobe products,” he says.

All the Adobe customers who were affected by this data breach incident will be informed and adviced to change their password. Company is also alerting customers whose credit and debit card information was stolen. The news which brings some relief to the company is that the financial information was encrypted.

The company is working on “federal law enforcement” which would help them in investigation process of the hacks.

cybersecurity journalist Brian Kreb wrote on his blog,, on Thursday that the two men discovered the code while investigating breaches at Dun & Bradstreet Corp, Altegrity Inc’s AGRTY.UL Kroll Background America Inc and Reed Elsevier’s LexisNexis Inc.

The hacking team’s server contained huge data of code that appeared to be source code for ColdFusion and Adobe Acrobat. Shortly after that discovery, KrebsOnSecurity shared several screen shots of the code repositories with Adobe.

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