Molina Healthcare contractor experiences breach due to mail error

May 5th, 2014 by admin Leave a reply »


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Molina Healthcare, a multi-state healthcare organization reported breach which may have affected 5,261 former members’ Social Security numbers. Incident occurred due to post card mailing error. According to the reports, printing contractor Creel Printing committed mistake and there were no names on the cards and the Social Security numbers weren’t identified on the cards. Information which may have made public includes Addresses and Social Security numbers. Member’s names were not listed on the cards.

The cards were sent out to the members with the purpose of informing about the various benefits attached to the health insurance marketplace. According to reports, affected patients are the ones who reside in Washington State. The reason behind the breach was mix up when the social security numbers were mistaken for tracking numbers.

“Creel did not mean to print [Social Security numbers] on the postcards,” Timothy Zevnik, privacy official with Molina Healthcare, wrote in a notification posted to the Molina Healthcare website. “Creel did not have Molina’s permission to print [Social Security numbers] on the postcards.”

Molina Healthcare investigated the breach, improved processes and procedures, and put additional safeguards in place to ensure a similar incident does not occur. All impacted individuals are being notified, and offered a free year of identity theft monitoring services.

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