OCR dismisses group of activist’s HIPAA complaint

May 15th, 2014 by admin Leave a reply »

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A group of activist, Change to Win (Ctw) had earlier filed a complaint with the Office for Civil Rights (OCR) after it found that patient’s privacy was compromised. OCR has officially completed its investigation into this Walgreens “Well Experience” program. After investigation it has dismissed the complaint.

Ctw has claimed that pharmacists were leaving the desks unattended and thus there were chances of exposing patient’s data. It was case of physical safeguards violation according to Ctw at the Walgreens “Well Experience” program. OCR has performed number of site visits and found as well as concluded that there was no reviewable evidence that Walgreens was missing the appropriate protected health information (PHI) safeguards.

But OCR gave some advice to Walgreens on patient’s consultation room and a screen containing patient’s name. It also recommended retraining of the employees in each store depending upon specific issues. The federal organization will provide Walgreens with technical assistance.

Upon completion of these on-site investigations, OCR found that Walgreens implemented the Well Experience specific safeguards in these stores and, further, these measures appeared to appropriately safeguard patient PHI. OCR noted that in the few stores where there was some evidence of staff error with regard to the implementation of safeguards, this was not evidence of widespread and systemic non-compliance, as the errors varied from store to store.

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