Affected information includes first and last name, Social Security Number, Blue Shield identification number, date of birth, and home address. Financial information was not exposed, according to the letter, and users who had unauthorized access to PHI confirmed to Blue Shield that they did not keep copies. Moreover, those users said they deleted the information and returned any records to the company.
The website is used by authorized users but the software provided unintended result. It was found out that three users, who logged into their own accounts at the exact same time as another user, were able to view member information associated with the other individual’s account.
According to the Blue Shield Statement:
This issue was reported to the Blue Shield Privacy Office on May 18. The Website was promptly taken off line to identify and correct the problem. The Website’s faulty code was identified and corrected and the Website was returned to service on May 19. Our investigation revealed that this was the result of human error on the part of Blue Shield staff members, and the matter was not reported to law enforcement authorities for further investigation.
The notification letter did not say how many individuals were affected, but Blue Shield added that those potentially affected will receive a free, one-year membership to identity protection services.
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