Letters sent to incorrect households

August 19th, 2015 by admin Leave a reply »

According to the reports, protected health information (PHI) of 1,622 Colorado residents was sent to wrong recipients. Letter contained sensitive patient information, and may have included names, addresses, state identification numbers or Medicaid ID numbers, family member names, employers’ names, income, amount of Advanced Premium Tax Credit (APTC), and whether or not residents were approved for various state healthcare programs. Dates of birth for approximately 50 individuals were also disclosed.

Press release mentioned that none of the letters disclosed Social Security numbers. Affected individuals received benefits through the Department of Human Services. The Department has issued notification letters to all affected individuals and provided free credit monitoring. Deloitte was contracted by the state to conduct these mailings that were mishandled, and therefore will be paying for the credit monitoring.

The Department mentioned that there is no evidence to suggest that the disclosed information was mishandled.

“The Department and its partners take the privacy of our members’ information very seriously and is notifying those impacted by this breach,” said Susan E. Birch, MBA, BSN, RN, executive director. “The Department in partnership with its vendors, has taken additional steps to prevent future errors.”

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Organizations, especially corporate giants, have to have an information security policy in place that proves they have taken the necessary steps and measures to safeguard the information they gathered. If these policies are not adhered to, the regulators may prosecute.

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