Horizon Blue Cross Blue Shield (Horizon) based in New Jersey recently suffered data breach when one of its vendors potentially exposed the information. The incident has resulted into 70,000 members being potential affected.
Horizon Blue Cross Blue Shield of New Jersey has offered quality health insurance products since 1932. It offers services to New Jersey families and businesses. Facility vision aims at continuing to lead the transformation of health care in New Jersey. It is closely collaborating with hospitals and physicians and improving quality and enhancing patient experience. It also strives for lowering the total cost of care.
Command Marketing Innovations (CMI) works for Horizon BCBSNJ to do printing job. CMI found a printing error which resulted into sending of Explanation of Benefits (EOB) statements and Explanation of Payment (EOP) statements with information intended for a different Horizon BCBSNJ. Printed error affected only EOBs and EOPs.
As per the Horizon spokesman Kevin McArdle, in the last three days, 170,000 envelopes were mailed. He didn’t mention the number of envelopes containing the information of other members. Also, Kevin added that he was not aware of reports of suspicious activity due to this incident.
Affected information includes member name, member ID number, claim number, date of service, limited description of services, service codes or provider/facility name. Social Security numbers, financial information, addresses, and dates of birth were not present in the envelopes.
“The print error was determined to be related to a change in the printing process made by CMI,” the statement explained. “CMI has implemented corrective actions to restore compliance with Horizon BCBSNJ’s strict quality control and privacy standards and assure accurate performance going forward.”
Facility mentioned that it will monitor impacted members’ accounts for any potential fraudulent submission of medical claims.
“Corrected EOBs and EOPs will be reissued within the next week and notifications of the error will be mailed to impacted Horizon BCBSNJ members,” Facility mentioned.
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