CoPilot Provider Support Services, Inc. recently suffered a data breach. Facility mentioned that it detected unauthorized access at one of its databases. Potentially affected patients of this incident are notified. Facility has no information or evidence that the accessed data is misused.
“CoPilot recognizes the importance of protecting patient information and is committed to taking steps to prevent this type of incident from occurring again in the future, including the monitoring of its databases by K2 Intelligence, Inc., an independent and nationally renowned forensic IT firm. “
Incident affected database which included information on approximately 220,000 individuals. Patient names, addresses, health insurers, and Social Security numbers are included in the breach. Facility immediately launched an investigation into the incident. The investigation concluded that no sensitive PHI was accessed by an unauthorized party. It also found out that no financial information, medical treatment records or other sensitive information were accessed.
CoPilot issued letters to potentially affected patients informing them about the ways to protect themselves in the future. Facility has offered identity theft protection services to impacted individuals. They are also advised to regularly check their financial institution statements, account statements, and any other relevant accounts for possible unauthorized activity. Also, individuals are supposed to immediately report any suspicious activity.
The database was intended for healthcare professionals in the U.S. to let know patients on whether certain aspects of treatment are covered by insurance.
About CoPilot Provider Support Services, Inc.
“CoPilot is a fully integrated healthcare administrative services and information technology organization supporting providers in understanding the complexities of health insurance benefits, coding, coverage, and payments for each of their patients to ensure optimal treatment and better healthcare outcomes. CoPilot leadership includes executives with managed care, government, healthcare IT, call center and innovative portal development/operations experience. “
Company has setup dedicated call center to address the queries of affected patients.
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