Foot and ankle surgeon Jay Berenter’s office announced data breach due to an email hack. Hackers sent some patients an email that the office employees claimed not to have sent. As per the reports, the email sent to Dr. Berenter’s contacts contained a DocuSign document waiting for their review.
As per the statement, “Dr. Berenter takes the protection of information seriously and understands how important trust is in a physician-patient relationship.”
Dr. Berenter’s office immediately sent another email informing patients not to access the DocuSign email. After the incident came to notice, Dr. Berenter’s office took steps to secure the email account. It also hired forensic IT specialists.
Investigation was carried out to determine the extent of breach. it also checked whether any of the office’s systems were affected. Facility mentioned that the incident was determined to be limited to the email account only. Potentially affected information includes patient registration forms, prescriptions, and patient names. As per the data breach reporting tool, the incident affected 569 individuals.
Facility has also hired forensic IT specialists to investigate the incident further. It is trying to make sure that no electronic medical records were accessed. Facility is implementing new email system. Additional internal administrative steps are taken to prevent a similar hack.
Federal agencies of California Attorney General and the Federal Department of Health and Human Services are notified about the incident. Facility believes that there is no evidence to say that information is misused.
Dr. Berenter’s office has provided contact information to answer queries. One year of complimentary identity theft protection is provided to potentially affected clients. It has also encouraged to place a free 90 day fraud alert on affected accounts.
“Protecting your information is incredibly important to Dr. Berenter, as is addressing this incident with the information and assistance you may need.”
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