Archive for the ‘Healthcare’ category

Breach at Hotel Chains

July 16th, 2017

The Trump, Four Seasons, Loews and Hard Rock hotel chains notified customer due to massive breach of Sabre’s SynXis reservations system. Earlier, Google also notified its employees that their personal information may have been breached due to same reservations system.

Trump Hotel

“This incident occurred on the systems of Sabre Hospitality Solutions, a service provider used by Trump Hotels,” the company noted. “It did not affect Trump Hotels’ systems.”

As per the Sabre’s investigation, the hacking was done on Trump Hotels reservation data. Affected information included cardholder names, payment card numbers, card expiration dates and some security codes, as well as some guest names, email addresses, phone numbers and mailing addresses.

Affected Trump properties includes: Trump Central Park, Trump Chicago, Trump Doonbeg, Trump Doral, Trump Las Vegas, Trump Panama, Trump Soho, Trump Toronto, Trump Turnberry, Trump Vancouver, Trump Waikiki, Trump DC, Trump Rio De Janeiro, and Albermarle Estate.

Four Seasons

Sabre’s investigation also determined that Four Seasons payment card and other reservation information was accessed.

”It is important to note that reservations made on Fourseasons.com, with Four Seasons Worldwide Reservations Office, or made directly with any of Four Seasons 10 hotels or resorts were not compromised by this incident,” the company mentioned.

Hard Rock Hotels

Affected Hard Rock properties includes: the Hard Rock Hotel & Casino Biloxi, Hard Rock Hotel Cancun, Hard Rock Hotel Chicago, Hard Rock Hotel Goa, Hard Rock Hotel & Casino Las Vegas, Hard Rock Hotel Palm Springs, Hard Rock Hotel Panama Megapolis, Hard Rock Hotel & Casino Punta Cana, Hard Rock Hotel Rivera Maya, Hard Rock Hotel San Diego and Hard Rock Hotel Vallarta.

Loews Hotels

“Following an investigation, Sabre notified us on June 6, 2017 that an unauthorized party gained access to account credentials that permitted access to payment card data and certain reservation information for some Loews Hotels’ hotel reservations processed through Sabre’s CRS,” the Loews Hotels said.

“Every organization entrusted with PII — both the direct-to-consumer providers such as the hospitality chains and the third parties such as Sabre — should constantly be testing and hardening their defenses, and embracing more proactive and effective levels of security such as consumer behavior analytics solutions to help prevent identity thefts,” Lisa Baergen, director of marketing at NuData Security.

“As cybercriminals continue to evolve their methods and capabilities, the challenge facing cyber security professionals will only grow,” Guidance Software president and CEO Patrick Dennis said in a statement. “We see this reflected in the data on the frequency of attacks, costs of a breach and more. Enterprises are beginning to realize that compromise is inevitable, so they need to ensure that they have a complete strategy that includes costs for prevention and deep detection and response tools.”RiskVision CEO Joe Fantuzzi said.

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WannaCry ransomware attacked Honda

June 28th, 2017

Honda recently stopped its production at its Sayama, Japan plant due WannaCry ransomware.

The production facility manufactures 1,000 vehicles per day. The plant was started next day.

Along with Honda, Nissan and Renault also halted production at plants in Japan, Britain, France, Romania and India.

“We recommend that you revisit your security patches immediately and ensure that all of your networked computers can connect to kill switches.”Webroot senior threat research analyst Tyler Moffitt said.

Tripwire senior systems engineer Paul Norris mentioned that companies need to take steps to protect themselves.”Effective measures in defeating these sorts of attacks include implementing an effective email filtering solution that is capable of scanning content on emails, hazardous attachments and general content for untrusted URLs,” he said. “Another option would be to better educate the workforce on how to recognize a suspicious email from unknown senders, knowing not to click an untrusted URL, as well as not opening an unexpected attachment.”

RiskVision CEO Joe Fantuzzi mentioned that the Honda plant shutdown shows growing risks in the manufacturing industry. “While manufacturing hasn’t experienced the same attention as other sectors in regards to emerging ransomware trends, it’s now clear that WannaCry and other advanced threats pose severe and crippling risks to this sector, which among other things can halt production, expose blueprints and intellectual property, aid competitors and decimate profit margins, while taking weeks or months to be fully remediated,” he said.

“What’s more, manufacturing isn’t beholden to the same security and compliance standards as healthcare, financial services and other market verticals, making enforcement of consistent security standards even more difficult,” Fantuzzi added. “Consequently, it’s imperative that manufacturers categorize assets in terms of business criticality to see where their most important vulnerabilities reside because taking the initiative to find and prioritize critical vulnerabilities is a small investment in comparison to the long-term damage that could result if these vulnerabilities are ever found by cyber criminals and exploited.”

“Warding off cyber threats, including cyber espionage, is a top corporate priority across industries, but manufacturers and distributors need to do much more to protect their patents, designs and formulas, as well as their private company and employee information,” Jim Wagner, partner-in-charge of Sikich’s manufacturing and distribution practice, said in a statement.

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Healthcare Industry Most Affected by Data Breach

June 2nd, 2017

As per reports, healthcare industry was frequently attacked by cyber hackers. Vectra Networks survey suggests that 164 threats were detected per 1,000 host devices. The education industry has 145 threat detections per 1,000 host devices.

“The data shows that healthcare and education are consistently targeted and attackers can easily evade perimeter defences,” the report mentions.

There is a rise of 265 percent in the average number of reconnaissance, lateral movement and exfiltration detections. Also, 333 percent rise was recorded for reconnaissance detections. Finance and technology received below-average threat detection rates mainly due to stronger policies and good response. Media companies has highest rates of exfiltration.

Healthcare industry now has a significant number of IoT.

“These unsecured devices are easy targets for cybercriminals,” the report mentions.

As per Synopsys survey, sixty percent of manufacturers and 49 percent of HDOs said that usage of mobile devices in hospitals and other healthcare organizations increase data risk. But only 17 percent are employing steps to prevent attacks.

“The security of medical devices is truly a life or death issue for both device manufacturers and healthcare delivery organizations,” Ponemon Institute chairman and founder Dr Larry Ponemon said in a statement. “According to the findings of the research, attacks on devices are likely and can put patients at risk. Consequently, it is urgent that the medical device industry makes the security of its devices a high priority.”

Medical devices are difficult to secure as per the eighty percent of respondents.

“These findings underscore the cyber security gaps that the healthcare industry desperately needs to address to safeguard the wellbeing of patients in an increasingly connected and software-driven world,” Synopsys global director of critical systems security Mike Ahmadi said in a statement.

“The industry needs to undergo a fundamental shift, building security into the software development lifecycle and across the software supply chain to ensure medical devices are not only safe but also secure,” Ahmadi added.

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Increase in DDoS Attacks

May 26th, 2017

Verisign recent report shows that 59 percent of distributed denial of service attacks peaked over 1 Gbps. Also, 23 percent peaked over 10 Gbps. The average peak attack size was 14.1 Gbps which is 26 percent increase over the last quarter.

The biggest attack included 60 Gbps for more than 15 hours.

“The attackers were very persistent in their attempts to disrupt the victim’s network by sending attack traffic on a daily basis for over two weeks.”

Survey also mentioned that IT services/cloud/SaaS industry was the prime target.

“In Q1 2017, Verisign observed that DDoS attacks remain unpredictable and persistent, and vary widely in terms of volume, speed and complexity,” the report mentioned. “To combat these attacks, it is becoming increasingly important to constantly monitor attacks for changes in order to optimize the mitigation strategy.”

Imperva’s Global DDoS Threat Landscape mentioned that 74 percent of DDoS attack victims were repeated.

“In the most extreme case, an established U.S.-based science news website was hit 1,046 times by low-volume bursts lasting 10 minutes or less,” Igal Zeifman, Incapsula security evangelist at Imperva, told eSecurity Planet by email. “This attack, and many other repeat assaults, fit the pattern of online harassment.”

“These attacks are a sign of the times — launching a DDoS assault has become as simple as downloading an attack script or paying a few dollars for a DDoS-for-hire service,” Zeifman added.

“Using these, non-professionals can take a website offline over a personal grievance or just as an act of cyber vandalism in what is essentially a form of Internet trolling.”

It also mentioned that the U.S. was the most targeted country and majority of attacks came from China.

Neustar’s Worldwide DDoS Attacks and Cyber Insights Research Report mentioned that the average cost of a DDoS attack amounts to $2.5 million in lost revenue.

“The question organizations must ask now is how they are prepared to manage these highly disruptive events,” Neustar head of research and development Barrett Lyon mentioned in a statement.

“Are they prepared for the bad day where they customers call and ask why the website is down?”

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Data breach trends in 2016

April 5th, 2017

As per the IBM report, data breach increased 566 percent in 2016 from 600 million to more than 4 billion. The report also mentioned that healthcare in no longer the most attacked sector. Most of the attack was carried out on financial services industry.

In 2016, 12 million records were affected in healthcare. In previous year, the breach was 100 million records which counts to eighty eight percent drop. IBM surveyed 8000 security clients in 100 countries.

IBM Security Vice President of Threat Intelligence Caleb Barlow mentioned that the cyber attacks was carried out with innovative techniques.

“While the volume of records compromised last year reached historic highs, we see this shift to unstructured data as a seminal moment,” Barlow said in a statement. “The value of structured data to cyber-criminals is beginning to wane as the supply outstrips the demand. Unstructured data is big-game hunting for hackers and we expect to see them monetize it this year in new ways.”

IBM mentioned that for ransomware attacks, 70 percent of the companies paid more that $10,000 to regain the access to data. According to the FBI, cyber-criminals were paid $209 million in first three months of 2016.

Ransomware attacks are on the rise with 400 percent increase. In the coming time healthcare will do many reforms which includes increase in internet of things (IoT) technology. This will increase the attacks.

“Retail and financial services have battened down their hatches,” IDC Health Insights Research President Lynne Dunbrack told HealthITSecurity.com in a 2016 interview. “Now the cyber criminals might still be nipping at those heels, but they are looking at other targets, healthcare being one of them.”

CynergisTek Vice President Dan Berger mentioned that attacks against healthcare are carried out with sophistication.

“The dramatic increase in hacking attacks in 2016, coupled with the large number of patient records compromised in those incidents, points to a pressing need for providers to take a much more proactive and comprehensive approach to protecting their information assets in 2017 and beyond,” Berger stated.

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Insider security breach at KY

April 2nd, 2017

Kentucky-based Med Center Health mentioned that a former employee accessed certain patient billing information without permission. As per the reports, facility found out that on two instances the person “obtained certain billing information by creating the appearance that they needed the information to carry out their job duties for Med Center Health.”

“The evidence we have gathered to date suggests that the former employee intended to use these records to assist in the development of a computer-based tool for an outside business interest which had never been disclosed to Med Center Health officials,” Med Center Health explained in its letter, signed by CEO Connie Smith.

Person accessed the data and copied it on encrypted CD and encrypted USB drive. Facility mentioned that the data is not related to work responsibilities of the employee. Affected information included Social Security numbers, health insurance information, diagnoses and procedure codes, and charges for medical services. Patients medical records were not copied.

Patients who were treated at The Medical Center Bowling Green, The Medical Center Scottsville, The Medical Center Franklin, Commonwealth Regional Specialty Hospital, Cal Turner Rehab and Specialty Care and Medical Center EMS between 2011 and 2014 got impacted.

Law enforcement asked the facility to delay its data breach notification process.

“We sincerely apologize for any concern and inconvenience this incident may cause you,” the letter read. “We continue to review the incident and to take steps aimed at preventing similar actions in the future. Those actions include re-enforcing education with our staff regarding our strict policies and procedures in maintaining the confidentiality of patient information.”

Facility did not mention the number of individuals affected. It has established a dedicated call center to answer patients’ queries.

As per the statement, “We are offering credit monitoring and identity protection services to eligible patients and enrollment instructions are contained in the letters sent to the patients. We also recommend that you review the explanation of benefits that you receive from your health insurer. If you see services that you did not receive, please contact your health insurer immediately.”

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Data breach at UNC

March 31st, 2017

University of North Carolina Health Care recently suffered data breach. It is notifying patients of a potential data breach at two UNC Health Care obstetric clinics. The incident involved PHI of 1,300 prenatal patients. The data was transmitted to local county health departments inadvertently.

Data breach involved patients who completed Pregnancy Home Risk Screening Forms at their clinical visits between April 2014 and February 2017 at the Women’s Clinic at N.C. Women’s Hospital and UNC Maternal-Fetal Medicine at Rex.

“If you completed a Pregnancy Home Risk Screening Form, it may have included information about you, such as demographic information (like your name and address), your race and ethnicity, your Social Security number, information about your physical and mental health, sexually transmitted diseases, your HIV status, smoking, drug and alcohol use, and medical diagnosis information related to your pregnancy and any prior pregnancies,” UNC Health Care said in the notification letter.

UNC Health Care after the incident set up a call center. It has also changed/modified its process for submitting patient pregnancy forms. The new provision will ensure eligible patients forms for Medicaid are sent to county health departments. Staff is trained to handle new procedure.

UNC has also asked all county health departments to delete the electronic health information on non-Medicaid patients from their systems.

As per the statement:

“UNC Health Care is committed to providing its patients with superior health care services and takes very seriously its obligation to protect the privacy of patients’ medical information. While UNC Health Care does not believe that any of the patients will be at financial risk as a result of the release any of this information to county health departments, UNC Health Care included in the letters a number of options available to patients for monitoring and reviewing their credit reports and has offered fraud resolution services for any patient who suffers from identity theft as a result of this incident, free of charge.”

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Data breach due to computer virus

March 29th, 2017

Lane Community College (LCC) health clinic recently announced data breach when one of its technician  found a computer virus in the system. The incident has affected PHI of some patients.

As per the reports, virus was transmitting the names, addresses, phone numbers, diagnoses, and Social Security numbers to unidentified third party almost for a year. Facility has notified potentially impacted patients.

“We have no evidence that any of the information was transmitted (from LCC), but there’s the possibility,” LCC Vice President of College Services Brian Kelly said in a statement to the Register-Guard.

Facility conducted internal investigation. It checked 20 other computers at the health clinic. It concluded that only computer was infected with virus. The incident has affected 2,500 individuals.

LCC has advised patients to monitor their bank accounts. Suspicious activity or any threat should be reported to the police. The college health clinic also asked patients to report data breach to their banks, credit bureaus, and credit card companies.

July 2016 HIPPA Journal mentioned that, “Cyberattacks on healthcare organizations are now a fact of life.”

OCR breach portal do not include all the data breaches that are happening around. But the current breach reports gives us the idea of pattern –

48 data breaches were reported as unauthorized access

43 data breaches were attributed to hacking or network server incidents

37 breaches were caused by the loss or theft of devices used to store ePHI or the loss/theft of physical records

4 breaches were due to the improper disposal of records

Stolen records or exposed data includes pattern as below:

60% were due to hacking (2,703,961 records)

78% were due to loss/theft (1,342,125 records)

6% were the result of unauthorized access or disclosure (342,748 records)

63% were the result of improper disposal (118,594 records)

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Data breaches due to unauthorized access

March 23rd, 2017

Virginia Commonwealth University (VCU) Health System recently announced data breach which affected over 2,700 patients. The incident occurred due to unauthorized access over a three-year period between January 3, 2014 and January 10, 2017.

Facility conducted investigation which found out that employees of community physician groups, and an employee of a contracted vendor had access to patient records without proper explanation. Concerned employees are terminated.

“As part of the health system’s partnership with community physicians, access is provided to their practices so they can view the medical records of their patients who are referred to the VCU Health System for care and treatment. Access also is provided to certain contracted vendors who provide medical equipment to patients for continuity of care at discharge from the hospital.”

Affected information included patient names, addresses, dates of birth, medical record numbers, health care providers, visit dates and Social Security numbers.

Facility is providing one year of free credit monitoring.

Second incident involves Tarleton Medical who announced data breach recently. Incident involves unauthorized access of a data server containing PHI from patient medical records.

Affected information included patient names, addresses, dates of birth, Social Security numbers, and healthcare claims information.

Facility did not mention number of individuals affected. As per the OCR reporting tool, incident affected 3,929 individuals.

“We have taken steps to enhance the security of TM patient information to prevent similar incidents from occurring in the future,” the healthcare organization explained in its notification letter.

Tarleton Medical contacted FBI. It is also offering patients free access to a credit monitoring service for one year.

As per the statement, it advised patients to follow below guidelines:

You can follow the recommendations on the following page to protect your personal information. You can also contact ID Experts with any questions Please note that the deadline to enroll is three months following the date of this letter. To receive the aforementioned services, you must be over the age of 18, have established credit in the U.S., have a Social Security number in your name, and have a U.S. residential address associated with your credit file. Your services start on the date that you enroll in the services and can be used at any time thereafter for 12 months following  enrollment.

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Emails sent to unintended recipient

March 13th, 2017

Orange County Global Medical Center recently suffered data breach which involved some of its patients. As per the reports, an employee emailed an Orange County Global statistical report to an wrong recipient.

“We take this matter, and the security and privacy of your information, very seriously,” explained the letter, a copy of which was posted on the California Office of Attorney General. “Since the incident occurred, and in addition to instructing the inadvertent recipient to delete the information, we have implemented additional protocols for sending information, reviewed our policies and procedures, and provided additional training to staff.”

Facility came to know about the incident the same day. It reached out to the recipient asking him to immediately and permanently delete the email and related information from his email account.

Affected information included patient treatment and diagnoses information, medical record numbers, dates of birth, treatment dates, and names.

Orange County Global Medical Center mentioned that patient Social Security numbers, driver’s license numbers, health insurance information, or financial account information were not affected in the incident. It didn’t mentioned the number of patients affected by the incident. It is providing free access to identity monitoring and restoration services for one year to affected patients.

As per the statement:

“If you believe there was fraudulent use of your information as a result of this incident and would like to discuss how you may be able to resolve those issues, please reach out to an Experian agent. If, after discussing your situation with an agent, it is determined that identity restoration support is needed then an Experian Identity Restoration agent is available to work with you to investigate and resolve each incident of fraud that occurred from the date of the incident.”

Facility has asked affected patients to contact Experian Identity Works for any fraud issues. One can also enroll for –

  • Internet Surveillance
  • Identity Restoration
  • Experian IdentityWorks ExtendCARET
  • $1 Million Identity Theft Insurance

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