Kevin Sumlin

Reachout Home Care Services suffered data breach

December 30th, 2014

Theft of stolen laptop caused data security breach for the Reachout customers who live in the Dallas/Fort Worth area. According to the Reachout Home Care Services, their stolen laptop was unencrypted and contained protected health information (PHI).

According to the statement, 5,000 individuals had their information potentially exposed. The incident of theft occurred at the offices of ReachOut Home Care in Richardson, Texas. The computer contained names and claims data for patients. In some cases, Medicare identification numbers were included.

According to the statement:

At this time, ReachOut Home Care has no reason to believe the information has been used inappropriately. ReachOut Home Care is in the process of notifying all of its customers whose information was on the computer and will provide individuals whose Medicare identification number was included free access to a credit-monitoring service that can help them protect against potential misuse of their information.  We are strongly encouraging these ReachOut Home Care customers to enroll for the free service.

While ReachOut Home Care has policies and procedures in place to maintain the security of its members’ information, we are taking additional steps as a result of this incident. These steps include a comprehensive review of our technical security procedures with ReachOut Home Care and an inventory and review of all ReachOut Home Care equipment that maintains protected health information to ensure that all equipment has been encrypted.

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