Marriott International

White Lodge Investigates Data Breach, Card Fraud

February 8th, 2014

White Lodging Services, a hospitality company that manages 168 hotels in 21 states under Hilton, Marriott, and Sheraton brand names, is investigating a suspected credit and debit card breach. It has suspected 14 hotels along with some hotel restaurants and lounges where the possible breach happened at point of sales systems. It suspected below establishments.

  • Sheraton Erie Bayfront, Erie, Pa.
  • Marriott Midway, Chicago, Ill.
  • Holiday Inn Midway, Chicago, Ill.
  • Holiday Inn Austin Northwest, Austin, Texas
  • Westin Austin at the Domain, Austin, Texas
  • Marriott Boulder, Boulder, Colo.
  • Marriott Denver South, Denver, Colo.
  • Marriott Indianapolis Downtown, Indianapolis, Ind.
  • Marriott Richmond Downtown, Richmond, Va.
  • Marriott Louisville Downtown, Louisville Ky.
  • Renaissance Plantation, Plantation, Fla.
  • Renaissance Broomfield Flatiron, Broomfield, Colo.
  • Radisson Star Plaza, Merrillville, Ind.

Information about the breach first came to notice when security journalist Brian Krebs reported, Marriott properties operated by White Lodging Services based in Merrillville, Ind was affected by the unnamed card processors tied to fraud involving hundreds of credit cards to a number of this property. He reported location of other affected hotels as Austin, Texas, Chicago, Denver, Los Angeles, Louisville, Ky., and Tampa, Fla., among other cities.

White Lodge spokeswoman Kathleen Quilligan told The Times of Northwest Indiana, “An investigation is in progress, and we will provide meaningful information as soon as it becomes available,” White Lodge is owned by Dean White 90, whose Forbes estimation is $1.9 billion. His company manages 168 hotels under variety of brand names.

Hilton, Starwood Hotels and Resorts Worldwide Spokesperson did not immediately respond to an emailed request for comment on apparent data breach. Marriot issued a statement later about the White Lodging Data breach which includes, ‘”One of our franchise management companies has experienced unusual fraud patterns in connection with its systems that process credit card transactions at a number of hotels across a range of brands, including some Marriott-branded hotels,” and it continued “They are in the midst of the investigation and are in close contact with the banks and credit cards companies.”

Marriot failed to share details immediately as per the statement as it says “Because the suspected breach did not impact any systems that Marriott owns or controls, we do not have additional information to provide,” and “Since this impacts customer of Marriott properties, we want to provide assurance that Marriott has a long-standing commitment to protect the privacy of the personal information that our guests entrust to us, and we will continue to monitor the situation closely.”

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