The Texas Health and Human Services Commission (HHSC) recently filed a lawsuit against Xerox. The action was taken because Xerox hold back patient documents while working as a state’s former primary Medicaid claims administrator. Xerox motioned for a protection order, arguing that it needed the records for its defense.
“There is a legal process for the company to get any records it needs for the lawsuit, but instead Xerox has chosen to put information of Medicaid clients at risk and force the state to take court action to protect those records,” said Texas Health and Human Services Executive Commissioner Kyle Janek.
HHSC recently terminated the Xerox contract. HHSC said documents included client names, photographs, birth dates and medical and billing records. Texas had previously requested that Xerox turn over the Medicaid patient documents. HHSC also has concern over storage or security of the data, other than what the company has admitted in court.
“Xerox has admitted that it has the information and it’s being stored by its lawyers and at least one other company,” Janek said. “They have refused to tell us exactly what information they have, who has access to the information and what’s being done to protect it. We don’t know anything about the security of the servers now housing the information, staff training, background checks, nothing.”
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